ASTONISHING APPAREL

FOR OUT OF STATE CLIENTS (Virtual Service)

STEP 1: Virtual Consultation

Timeline: Week 0

• Schedule virtual consultation via Zoom/FaceTime ($50 fee)

• Duration: 45 minutes - 1 hour

• What happens:

  • Discuss your vision, event, and style preferences via video call

  • Review inspiration photos you've shared in advance

  • Review fabric swatches (digital or mailed samples)

  • Discuss timeline, budget, and complexity

  • Explain remote fitting process

• Required before call:

  • Email inspiration photos/Pinterest board

  • Provide event date and location

  • Complete preliminary measurement form (sent via email)

STEP 2: Professional Measurements

Timeline: Within 1 week of consultation

• Take your own measurements with detailed video tutorial we provide or via video call during consultation.

  • • May require a second person to help

    • Must follow our exact measurement guidelines

    • Submit photos/video of measurement process

• Critical measurements needed:

  • Bust, underbust, waist, high hip, low hip

  • Shoulder width, arm length, back width

  • Hollow to hem, shoulder to waist, waist to floor

  • Any additional measurements per design

STEP 3: Design Proposal & Agreement

Timeline: Within 5-7 days of receiving measurements

• Receive detailed design sketch via email

• Fabric swatches mailed to you (if not already sent)

• Review itemized quote

• To proceed:

  • Approve design and materials

  • Sign digital design agreement

  • Pay 50% deposit 

STEP 4: Fabric Selection & Sourcing

Timeline: Week 1-2

• Final fabric approval via photos/swatches

• Materials ordered

• Production begins once all materials arrive

• You receive email confirmation of start date

STEP 5: Virtual Check-In - Construction Phase

Timeline: Week 3-4

• Scheduled video call (15-30 minutes)

• What happens:

  • Show you progress photos of your piece

  • Discuss any adjustments based on construction

  • Confirm details (placement, proportions, etc.)

  • Answer any questions

STEP 6: Mock-Up Fitting (If Applicable)

Timeline: Week 4-5 For Complex/High-Investment Pieces Only:

• Mock-up garment (muslin) shipped to you via expedited shipping

• Try on and assess fit

• Virtual fitting via video call scheduled

• Take photos from multiple angles and send

• Note any fit issues

• Ship mock-up back to us

• Final adjustments incorporated

• Additional cost: $75-150 for mock-up creation and shipping

STEP 7: Progress Updates

Timeline: Throughout construction

• Regular photo updates sent via email or text

• Behind-the-scenes of embellishment work, construction details

• Opportunity to request changes before completion

STEP 8: Final Photos & Approval

Timeline: Week 7-8 (or per timeline)

• Receive detailed photos of completed dress from all angles

• Virtual "reveal" call if desired

• Final approval before shipping

• Pay remaining balance

STEP 9: Shipping & Delivery

Timeline: After final payment

• Dress professionally packaged and insured

• Shipping options:

  • Standard (5-7 business days): $25-40

  • Expedited (2-3 business days): $60-85

  • Overnight: $100-150

• Tracking number provided

• Signature required upon delivery

• Arrives with steaming/care instructions

STEP 10: At-Home Try On & Final Adjustments

Once received:

• Try on your dress immediately

• Document fit via photos

• Schedule video call if any concerns

• If alterations needed:

  • Minor adjustments: Find local seamstress (we provide specific instructions)

  • Major issues: Ship back to us (rare, but we cover return shipping)

  • Final alterations covered within 14 days of receipt

STEP 11: Rock Your Event!

• Share photos from your event

• Tag us on social media (@astonishingapparel)

• Leave a review

• Enjoy being ASTONISHING!